poor service

I've been patient enough but it seems like no one is willing to help me, I've sent several queries and I'm still unable to activate my Vitality food and gear benefit. I'm actually so disappointed,I was advised more than 3 times that this will be sorted in 5 working days . It's been over a month now , if you can before I decide to take my products elsewhere, activate my healthy gear and healthy food benefit. I am loosing on points and miles as I've lost for the month of Jan . I can't be paying for Vitality and I'm unable to use my benefits in full . You don't want to be a company that help people after a complaint, you can so better .