Poor Service

On 19 November 2015 i purchased an item through the vitality mall using my discovery miles to pay for the item. The item was purchased and i received the following confirmation:<br> <br> Dear waseem,<br> <br> You have made a Discovery Miles payment of R1,552.45 to the seller LOTS_MORE (5363 Rating score between 5000 and 9999) for the Order *** placed on bidorbuy. LOTS_MORE (5363 Rating score between 5000 and 9999) has also been advised.<br> <br> <br> Its been 3 months since i made the purchase and i have still not received delivery of the item. I have sent query emails, all of which have fallen on deaf ears.<br> <br> Pathetic service or a *******? I'm still trying to figure that out.<br> <br>