POOR service

On the 9th of September I received an email from Discovery that I need to submit banking details in order for them to debit a monthly 2nd member fee of R145. This after 2 years of no fees being paid. After a long dispute and no agreement reached I sent through my banking details. The email stated I have 30 days to this. I submitted all details and also had a discussion with a lady that works in the billing apartment. With all the fighting and disputing with regards to the R145 not one consultant mentioned that discovery will be deducting R145 x 2 ( for 2 months ). The banking details was only submitted in September, how can they charge me for 2 months without saying anything? I phoned the call center this morning: ***, now I have to wait 5 working days before I can have an answer on the money that was deducted for 2 months!!! This is ridiculous service. They never wasted time in deducting the money but I need to wait 5 days for an answer.This is unacceptable, I have an account that bounced due to the fact that discovery just deducted money without telling their cliet. I expect a refund of this money ASAP!!!!! I will not be led around by the nose again with you guys.