Poor Service

I activated team vitality benefit and payed the R300 activation fee but to my surprise i received a mail from vitality that the payment did not go through and yet my banking records show otherwise. I called their call center on the same day and was told that their third party vendor (PAYU) was experiencing technical glitches and that i will be contacted once their issues were sorted. A few days later i still had not received any correspondence on the issue, i took it upon myself to call them again but i found out that my last interaction was not logged and the agent i spoke to informed me that the issue has not yet been resolved and no ETR was available and promised to revert back to me but did not. Today (8 days later), i called them again and was told that i have to pay the amount again as the benefit did not activate. this is purely day light ******* and i will not pay the money twice and why did i have to probe for info all the time. I did not experience customer eccentricity and pro-activeness and thus this is the worst service i have received from any service provider.