Poor response - no solution

I have been chatting to vitality since March 22 - emails back and forth - with regards to the fee structure where I asked them why I am paying for a full month when I only want to start from the 26th. <br> The response was: As per terms and conditions for joining Vitality, the effective date is based on the date the form is received unless the member/broker requests the activation to be future dated. If the form is received on or before the 15th of a month, Vitality will be activated on the 1st of the current month. If the form is received from the 16th to the end of a month, Vitality will be activated on the 1st of the following month. <br> In your case, sine you request the activation date to be dated 26 March 2016, the effective date will be 1 April 2016.'...keeping in mind that the date of the mail was the 22nd March! Mailing back and forth - I finally signed up...and guess what...they have me activated from 1 March and no 'free Pick 'n Pay' voucher. False advertising and double fees for being a member for 5 days! No one has been able to help me and clearly they do not understand dates or how their systems work. This is unacceptable and a very good reason to change!!! <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp; Vitality Mall by Hellopeter.com)</em></div>