Poor response - No customer care

<p>I am suprised with vitality reply to my query. I send an email to vitality asking about why I am not able to find a Johannesburg - Harare route on Kulula website when I log with my vitality ID. I can find all other routes but nothing for JHB-HRE route and want to know why this is happening or if this route is no longer included in the vitality discount partnership bewteen discovery and British Airways/Kulula. To my suprise I recieved an email which shows that the person who rep**** me didnt even take time to read my question but rather shocked me that my vitality status is in active since 2011 and thats why I cant book flights. Firsttly my vtality is active and not what he said. Secondly what deatils has she ise to verify my vitality status since I just send an email with my email adress and no other details. Thirdly the reply doesnt answer my question which is clear that there is no care at all. This just someone who wanted to reply and close the call. I still havent been answered. Can someone who cares enough reply me? The person who rep**** me was Bongiwe Khumalo and the following are the reference numbers WRefNo# ********** 156#- -MailRef# ********** 281#-</p>