Poor performance by Discovery on the whole

My whole experience with dealing with Discovery has been a time consuming and frustrating exercise. Often you phone in and go through the whole exercise of verifying yourself only to be cut off. Then you phone back and go through the whole exercise again. The call centre staff (I assume are working from home) are often semi disinterested in your issues and enjoy putting you on hold for up to 10 minutes at a time I work hard to achieve Diamond status early in the year only to be told on 25 Nov 2020 I now need to get another 12500 points to achieve Diamond Status - something I had achieved in May. Not nice I recently switched to Discovery insure and found the telesales staff to be very quick to sign you up but not particularly skilled in insuring you adequately Discovery Investments - I have had a RA since 2008 and have only grown my wealth by a miserable 3% yet they can advertise that if you take out an endowment with them for 5 years they can grow your money by up to 130% How does that work? Overall not happy with Discovery as a company