Poor Help Centre Responses

<p>WRefNo# ********** 062#- -MailRef# ********** 726#-</p> <p>See the email trail related to above. </p> <p> </p> <p>My wife had her Gym membership cancelled due to under utilisation. </p> <p>I reactivated it telephonically recently whilst at the gym. The Vitality consultant indicated that there would be an increase. I queried this and was told to email my query to Vitality. This turned out to be a useless and frustrating exercise of dealing with "consultants" who repeat standard answers and refuse to escalate the issue to competent personnel. To aggravate the situation, I was just told that my wife's membership is still cancelled after it was confirmed reactivated. I believe this to be a vindictive act due to my complaints.</p> <p>My benefits are being *******ly withheld. </p>