1 reviews | Active since Sept 2016

18 Sept 2016, 22:36

Poor customer value

<p>As a highly active individual, I value the goals set out via Discovery Vitality. A recent workout was not recorded as per the electronic requirements, however, Discovery who claim to be invested in individuals health, can not manually amend their systems, despite being provided with photographic proof that the workout was in fact completed. I am dissapointed by the lack of human regard, from a company that places value on individuals health. As a result I will now lose out on reaching a goal, which causes me to lose the benefits they have set out contractually.</p>

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Replies (2)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply19 Sept 2016, 08:08
Official

Dear Sylvia

Thank you for your post.

We have referred this query to our Vitality Device team to investigate and one of our Specialists will contact you to resolve.

Regards,

Discovery Vitality

's update19 Sept 2016, 22:31
Reviewer Update

Thank you Hello Peter and Discovery Vitality for resolving the issue I had and awarding me the points deserved for the 9/9/2016.