Poor customer service & faulty Vitality services

After using 5000 of my Discovery Vitality Rewards Points to buy 2x Cotton On vouchers, I went to make my purchases. However, when inputting the voucher code on the Cotton On website I was notified that both vouchers had been redeemed. This happened to BOTH vouchers.

After reaching out to Discovery to query this, after waiting 5 working days without a response, I sent a second email. After waiting 2 business working days I received a response that my query was being taken care of and that I would need to wait 3-5 working days for a response. 5 workings day passed without a response.

I subsequently sent a follow-up email requesting the status of my query. After a FURTHER 3 working days I received a response to say that my query was still in progress. I was asked to be patient. Well, it has now been a FURTHER 5 working days since that, and I have lost my patience.

Discovery, your clients pay a lot of money for services. And I am appalled by how firstly, an error like this could occur and that you couldn't remedy it because I'm sure I am not the first client to lodge this complaint. And secondly, I am appalled by the service I received. I should not have to send countless follow-up emails.

It has been roughly 3 weeks since I issued the first email. I expect this to be resolved immediately.