Poor customer service Discovery / Discovery Vitality

Discovery vitality has the poorest client service emaginable. Firstly they stop deducting my membership fees along with my Discovery Medical aid contribution without any valid reason. Then they cancel my Vitality membership and never inform me. Only after i realize Virgin Active is now deducting the full gym membership which went from R99 to R400 without the vitality benefit. After contacting Vitality more than 20 times, and several e mails, they just give me the run around. I manually paid money into Vitality account for the re activation, but still my vitality is not activated. The staff at vitality call center are so unhelpful, and straight up lairs. If i call them they laugh when i threaten to put a complaint. After putting a complaint on Discovery website, still no reply even. Very disappointed and I will no longer do any business with Discovery.