Poor Customer Service

The service received at Vitality does not even warrant one star.

I called and emailed numerous times and eventually my Vitality was cancelled on the 9th of July 2020. However, they are charging me the month of August 2020 - One months’ notice takes me to 9th of August 2020. The debit order was taken off on the 25th of July 2020 for the month of July. Therefore the amount taken off in August should only be for 9 days – not the full amount.

Considering that I am unable to use many of the "benefits" linked to Vitality nor accumulate many of the points to maintain status, their behaviour is not really ethical.