POOR CUSTOMER SERVICE

Requested a vitality cancellation since the 28th of June 2018 and its still not done, I am being sent from one person to another. The consultant I spoke to yesterday promised to send me email confirming cancellation, I AM STILL WAITING. no one wants to take responsibility because I requested refund after they deducted money though cancellation was requested prior to deduction. Poor service when you want to cancel but they jump when you want to sign because they will benefit from that.