Poor customer service

I recently wanted to join Vitality and what a mission this has been. My partner called and had it sorted within one day, yet my process has been going on since after Christmas and it is still not resolved.

I asked for it to be active in January yet every time I call to retrieve my membership number they inform they cannot provide me with one because it will only be active in February.

I've called I dont know how many times, wasting my time at work to have every person who assisted me to say that the problem has been sorted, yet it has not.

Eventually I got through to someone who explained that in order to have it active in January I need to make a payment to have it activated, why was this to mentioned to me in the first place. A payment of R239 was made and was assisted over the phone to ensure that the payment was indeed reflected and I can access my membership number within the following day.

IM STILL UNABLE TO ACCESS MY MEMBERSHIP NUMBER AND STILL INFORMED THAT ITS ONLY ACTIVE IN FEBRUARY!! even after the service and payment I have to still deal with incompetence.

This is utterly unprofessional and I am livid with the service. No one knows whats going on and Im tired of having to call to ensure things are getting done.