Poor communication skills

Dear Discovery what more can an unhappy client do. I have been waiting for my query to be resolved for months since Jan 2015 back and forth. I don't have any proof of what the agent who calls tells. Matsepo keeps calling me after i have request on numerous occasions to please communicate via email. On Thursday 4 June 2015 she called to say the owed balance will reflect in my health wallet. Checked today and the funds don't reflect. If this isn't terrible customer service for resolving a query then i dont know