Poor and pathetic service

I redeemEd miles 150 on the 20th of June for a box office movie rental. Since then I kept on receiving movie credit instead of my weekly miles. I logged a query on the 29 June. Vitality has not resolved my query after I got an email with a turnaround time... till this day the issue has not been fixed nor did I get any feedback. This service is pathetic just lack of better word,because I am paying for this service