AV
Aneke V

1 reviews | Active since Jan 2017

05 Jan 2017, 22:04

Poor and inconsistent feedback

<p>After numerous emails, with inconsistent replies and instructions, my vitality points for this week are yet to reflect on the app.</p> <p>It takes longer to sort out the issues than the actual workouts done! Can I get extra points for the typing?</p> <p>I see that there are other concerns and complaints regarding service delivery. Should we, as consumers, be concerned that Discovery Vitality is unable to live up to their obligations and promises??? </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply06 Jan 2017, 08:10
Official

Good Morning Aneke,,

Thank you for contacting us.

We have referred your query to the Vitality escalations team to contact you.

Kind regards

Vitality Team