Poor ********* Activity on App and with Service

This company has poor customer service and terrible follow-ups. They have become complacent because they have accumulated so many subscriptions. Beware of them. Their app is not accumulating my points correctly, I spoke to an agent about this 2 weeks ago now and still nothing has been resolved. They purposely kept me from achieving Diamond status and cannot justify how their app purposely kept deducting points even though I acquired them. I have screenshots to prove this. I will be taking this further.