Points Still Missing and Affecting Active Rewards Now!

I am extremely frustrated and disappointed by the lack of resolution to issues reported to Vitality lately. On 14/04/2016, I reported that there were points missing, and that points had suddenly gone missing from my points monitor. Most notably, I could see that the points from my two kids’online health assessments had mysteriously gone down to 0, although I did both their assessments earlier this year and the points did reflect at some stage. I also asked that the points thresholds be looked at, as my wife was recently added to my Vitality policy, and the old thresholds were reflecting. The reference for this query from Vitality’s auto mailer was ***. On 21/004/2016, I received feedback from Vitality stating that the query regarding the points thresholds had been resolved… There was nothing mentioned about the missing points. I logged into my policy, and saw that there were STILL missing points. Irritated I responded and asked for feedback on this. Today is 04/05/2016, and there are STILL missing points!!!!! Not only that, but now I see that my Discovery app is stating that I did NOT meet the target for my Vitality Active Rewards last week. That is not correct, as I DID meet all of the points required last week. The target set out by Vitality was 400 points for the week of 23/04/2016 – 29/04/2016. Looking at Vitality’s OWN points monitor, I received 100 points for taking 10 000 steps on 30/04/2016, and then 100 points on 27/04/2016, 28/04/2016 and 29/04/2016 respectively, which gives a total of 400 points for that week. Now how is it possible that on your own online Points Monitor these points reflect, and yet the App states that I did not meet target??? This also now impacts the cash backs for the gym benefit! Why does it take so long to resolve one issue? These are not the standards that one expects from Discovery! Due to the lack of resolution on an issue reported on 14/04/2016, now the issue seems to have expanded further as previous weeks for Vitality Active did not have erroneous results!