HR
Hanlie R

1 reviews | Active since Mar 2013

14 Jan 2016, 11:51

Points not what Vitality promises...

On the Discovery Website under the monitor your points, Vitality says: <br> Rules: All adults earn 150 Vitality points a day for a workout at a fitness facility with a Vitality points device.<br> These exact words also appear on the machine at the gym where we log our workouts... However, the points given per member per day is only 100.<br> When I queried this, they lady told me it was changed last year!!! <br> I hate it when companies lure you into buying products under false pretences and don't deliver on what they promise!!!!<br> We took photo's and screenshots of the device at the gym as well as what it says on the website under our profiles... <br> I strongly feel that Vitality should give us the 150points per day as they state for the duration of our entire year as members!

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply15 Jan 2016, 13:22
Official
Hello daisyboohoo,

Thank you for your comment and for bringing this matter to our attention.

We will investigate this query and revert with a response.

Regards,

Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality