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lisaschubert L

1 reviews | Active since Jun 2016

18 Jul 2016, 15:17

points not rewarded and bad service from call centre

<p>I have done three vigorous excercises over the past week and only earned 100 points each when i should be earning 300 points each. Phoned the call centre on Friday and Siyanda said he would call me on Monday but i heard nothing from him concerning my points which i am due. I was told to send through screen shots of my workouts and when i did this i received an email back to say the the info i sent was not sufficient,I have to BEG Discovery for my points and still no satisfaction. Lindewe at call centre said she didnt know what her managers name was ??? </p>

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply19 Jul 2016, 06:22
Official

Dear Lisa

Thank you for your post.

We will investigate this query and contact you to resolve.

Regards,

Discovery Vitality