1 reviews | Active since Dec 2012
Points not received
I've used the Apple watch with the Discovery App for 4 weeks now. Every few days my steps for the previous days to not reflect. Yesterday I did over 10,000 steps and therefore should receive 100 points, but nothing reflects. My 5000 steps for Saturday and Sunday reflected the next morning once I accessed the Discovery app and my Discovery app is up to date. <br> When you phone, essentially you are told to go away or wait for 10 minutes for your call to be answered. When you do get through, then you are taken through a time wasting process by a help center agent who is clearly following a set procedure and knows nothing. I am tired of having to struggle with this! As usual Discovery have taken a good idea and messed it up trough bad development, bad testing and hideous support.
Please note that even if your Vitality fitness points aren't reflecting, we will retrospectively award points and ensure that your weekly Vitality Active Rewards (including your Apple Watch repayments and smoothie and coffee rewards) are not affected.
For your ease and convenience, we have set up a Vitality support page on our website for all queries related to fitness devices, apps and achieving Vitality fitness points. You can also view your Vitality status and see how many Vitality points you have and access our Vitality Active Rewards FAQs online.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
Please note that even if your Vitality fitness points aren't reflecting, we will retrospectively award points and ensure that your weekly Vitality Active Rewards (including your Apple Watch repayments and smoothie and coffee rewards) are not affected.
For your ease and convenience, we have set up a Vitality support page on our website for all queries related to fitness devices, apps and achieving Vitality fitness points. You can also view your Vitality status and see how many Vitality points you have and access our Vitality Active Rewards FAQs online.
Regards,
Marvin Mo***eng
Executive Relationship Manager
Discovery Vitality
