1 reviews | Active since Dec 2012
Points not received
<p>I only received 100 points for a 300 point workout on the 9th October. On monday 10 October I sent screen shots, followed by 3 more follow up emails with screen shots proving that I am entitled to my 300 points. This has not been resolved, and this morning I received an email saying that it would take a further 5 working days to resolve. This means that I will not receive my goal, and will be charged R154 for my apple watch penalty.</p> <p>Unfortunately, when dealing with a company that is utterly useless when it comes to customer service, this is the only way of possibly getting the attention of a reasonable competant person.</p>
Hi Leon
Thank you for your post.
We have referred your query to our Vitality Device team to investigate and contact you to resolve.
Regards,
Discovery Vitality
Hi Leon
Thank you for your post.
We have referred your query to our Vitality Device team to investigate and contact you to resolve.
Regards,
Discovery Vitality
It is now the end of the business day and still no answer from Vitality, 7 hours after the feedback from them.
These people have absolutely no concept of customer service. I have provided absolute proof that my points are incorrect, but they are seeming unable to resolve such a trivial matter. But they will happily charge me for apparently not achieving my target and then take months to refund me. This is not only *********** behavior, but also ********* and dare I say it *******.
Mark my words, Vitality, if you want a legal fight over R154 then test me. I will cost you more in legal fees than you could imagine.
I am 47, 15 kg overweight, and yet I manage to do my part by running 5km 4 times a week. I'm doing my bit, but you bunch of imcompetents cannot even resolve a small problem like this in several days. No wonder you service rating is so shocking!
It is now the end of the business day and still no answer from Vitality, 7 hours after the feedback from them.
These people have absolutely no concept of customer service. I have provided absolute proof that my points are incorrect, but they are seeming unable to resolve such a trivial matter. But they will happily charge me for apparently not achieving my target and then take months to refund me. This is not only *********** behavior, but also ********* and dare I say it *******.
Mark my words, Vitality, if you want a legal fight over R154 then test me. I will cost you more in legal fees than you could imagine.
I am 47, 15 kg overweight, and yet I manage to do my part by running 5km 4 times a week. I'm doing my bit, but you bunch of imcompetents cannot even resolve a small problem like this in several days. No wonder you service rating is so shocking!