Points not pulling through to the App

Registered for the Vitality rewards programme few weeks ago and everything was fine for a while...<br> I reach my points target in 2 ways. Everytime i access the gym and also the points i receive from the steps i take. Info comes from my Fitbit....<br> <br> For the past 2 weeks my steps points reflected on the App itself then a few days later it just vanish from the App and it shows that i have NOT achieved my goal.<br> <br> I then called Discovery to tell them my points just goes away and they tell me ALL my points reflects correctly. Well i have actuall proof that my points does NOT reflect on this **** of a Reward system.<br> <br> I dont CARE about not receiving a small smoothie, it is just embarrassing to be the only person amongst a bunch of friends who has \not achieved"my goal.<br> <br> My refrence number for my call i made with Discovery is ***. Please Discovery"