Points not getting captured, service terrible

My vitality points from doing a number of exercise was not showing. I spent 10 minutes waiting for my call to be answered. Noxolo then dealt with my problem. She asked me to email her directly, which I did. Still nothing happened. I then received a mail from Barry Sunderland asking if my query had been resolved by Noxolo. I responded that it had not and emailed a copy of the email to Noxolo. Still nothing.<br> <br> Still waiting.