Points not being reallocated

<p>Hi, I have had issues with Vitality whereby earlier in the year it was discontinued. It was reinstated on 12 Aug and my points were not allocated that I had accumulated. At the time when it was discontinued I had 16750 points when it was reinstated there was 2800 odd points. I received an email yesterday telling me my issue has been resolved ( ref: ***) my points balance is now 12 820 points. </p> <p> </p> <p>I I think it's ridiculous that I spent time doing assessments building up a points balance and vitality now can't put me back on where I was. I have called and emailed and quite frankly just peeved now. Can someone just take charge and resolve this properly? For a large company that can track what u have swiped for at Pick n pay, I'm amazed that they can't keep track of their own internal information </p>