Points not being allocated

I registered multiple events online, and had a medical done by a DISCOVERY NURSE, and none of the points have been allocated. After multiple attempts to call in, I keep being told it is "still in processing". I had the medical on the 14th of September, and loaded all of the events a few weeks later in September (such as Ironman done in April 2017) and none of the points are loaded. Please attend to this. The call centre is extremely frustrating, and I will only be communicating by this channel until this is resolved. I am a registered Discovery broker and sell Discovery products. This experience is not doing you any favours.