Points not allocated.

Good day, My points take forever to reflect or be calculated. I have called in quite a few times for them to fix the problem so that my points could be allocated. I am given the standard answer, if my device is correctly linked, or I must wait, oh and that I reached my limit, etc. Obviously, all the boxes have been ticked off before I took time to call. I had to tell them what to do since they cannot obviously trouble shoot. The problem was fixed for the time only, but it persists. My heart rate points reflect, but not points for my gym attendance. Discovery cannot obviously handle the volume and complexities of the demand, more system developments are needed to provide their clients with the service level they deserve and that matches their premium they spend.