JE
Jakobus E

1 reviews | Active since Jan 2013

12 Feb 2016, 15:23

Points for speed workouts

I have send numerous queries regarding speed workouts that don't get any points since 5 January.<br> <br> These are some of them (reference numbers):<br> ***<br> ***<br> <br> Vitality takes forever to reply and when they reply the reply is useless, like this:<br> <br> >>Please note that points were correctly allocated for the screen shot attached. Please refer to [URL Removed] under Gym and Fitness to view our troubleshoot page on how we <br> >> calculate Average Speed as opposed to Average Pace. <br> <br> The reply is useless because:<br> 1. I still don't have any points for 5 January<br> 2. There is just one type of conversion from \pace\" to \"speed\". For example, 6min/km = 10km/h you can't have anything else!<br> 3. The average speed on discovery's screenshot qualifies! so why that statement.<br> <br> For the life of me I can't understand why Discovery can't fix this?<br> <br> <br> <br> "

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply15 Feb 2016, 07:24
Official
Hello Kobus_8660,

Thank you for your comment.

We will investigate this query and contact you to resolve.

Regards,

Kholofelo Marutha
Discovery Vitality