Points and cannot get through to call centre

I had an issue late last year with vitality. This was resolved and I could maintain my diamond status-which I have been maintaining for the past 2+ years.<br> This morning I logged into vitality to see that I am down to gold status. How is this possible when I maintained diamond last year? Further to this, I have been on hold on the line to vitality for the past hour.<br> Can someone please get back to me regards what is actually going on here?<br> I am becoming extremely frustrated with Discovery Vitality.