Points allocation for health assessment

<p>My 18yo son went for health assessment and HIV on 17 February, while I went on 21 February, including BP, weight, height , BP & cholesterol. I went for the tests on 21 February. The two clinics were unable to load onto the Discovery system ( clicks Ballito and Umhlanga respectively. ) both clinics submitted manually. I have also submitted manually twice. Problem is that Vitality have not uploaded the points or responded to emails. Is it just inefficiency, or a problem with Bankmed?</p>