Points allocation

Recently I have being having numerous problems with Discovery allocating my Parkrun and Outdoor events points. Every time I complete a Parkrun I need to send Discovery an email to allocate my points, this takes many back and forth emails and sometimes I just give up trying to get the points allocated. On the outdoor events certain ones are not on the website, an email must be sent to Discovery to load the event on the website. When the event is loaded, when I try to allocate my points I keep getting a error. Since the apple watch came into play it seems points allocation has become a problem and now Discovery has decided to change the way points are allocated on the apple watch. NOT FAIR to lure members into a contract and then change the rules.