Please sort out my status

I REPORTED THAT MY STATUS HAD CHANGED FROM DIAMOND TO GOLD ON THE 11TH OF JANUARY 2016. I WAS TOLD THE QUERY WILL BE RESOLVED IN 3-7 WORKING DAYS. THE REFERENCE NUMBER IS ***. IVE BEEN CALLING AND ALWAYS BEING PROMISED THAT ITS BEING SOLVED. 37 DAYS LATER ITS STILL NOT RESOLVED. I RECEIVED TWO ADDITIONAL REF NUMBERS FOR THE SAME QUERY *** AND ***. SPOKE TO MATSEPO AND LOYISO BUT STILL NO FEEDBACK. THEY PROMISE TO CALL BUT NOTHING HAPPENS. I WROTE EMAILS AND NO DECENCY TO RESPOND.<br> <br> DISCOVERY, SIES YOU ******* AND ARE PATHETIC. IVE BEEN ON DIAMOND FOR OVER 4 YEARS AND ALL OF A SUDDEN YOU ***** MY STATUS. SIES YOU MUST BE ASHAMED OF YOURSELF.