Please give my child all his miles! He worked hard for this

Happy Monday Team , I have not heard from Kirsty but I received N email that said “ all kids vitality program miles have been credited and members will see a difference in their miles balance “ I’m not sure if this is a general email tk everyone but this can’t be true for me , I’m still waiting for the balance of my child’s miles, he had 13600+ miles and only received 13250 and I really need those miles for him , I honestly can’t just let it go, my boy went all out on this program he deserves all his miles please

So I’m just checking if my query for this is still open ? Tx

This ref no is the umpteen ref no I’ve logged fir this, I need urgent attention to this please - ref no ***