Please get back to me when its convenient for you...

Dear Vitality

I don't know how else to get you to respond. This has been my experience to date:

- 08/01/2019 I spoke to Taralyn, and was asked to send an email to explain (ref: ********** 075) *** no feedback *** - 15/01/20019 I spoke to Candice at 13:26 - 17/01/2019 I sent a further email explaining the situation (again) (ref: ********** 063) *** no feedback *** - 25/01/2019 I spoke to Dineo at 13:29 and again at 17:04 *** no feedback *** - 31/01/2019 I spoke to Lizanna at 16:20 and I got another ref: ********** 217. Apparently Rushdia (the team leader responsible for Candice) "had sent an email to say she wasn't taking any customer calls" at the time that I called (are you serious??) but Lizanna promised to ask her to call me back by 12:00 on 01/02. That was last week Friday. Rushdia, I'm still waiting for your call.

In summary: 19 working days 4 consultants 6 phone calls 3 emails 3 references 1 non-responsive team leader

Countless wasted minutes. No resolution.

You've really shot the lights out as a model for efficient query resolution.

I'd love to hear your comments.