YT
Yvette T

1 reviews | Active since Nov 2013

04 Feb 2015, 12:51

Penalised for being Pregnant

My Vitality Planet Fitness membership has been cancelled due to missing 2 of the 36 gym visits - the slump occurred when I was 9 months pregnant and subsequent the month of having my baby and my son's 1st month at home (in Winter). Vitality have given me the no exceptions reply. (PS I was advised unless there were complications in the pregnancy, a doctors note would not suffice)<br> <br> I was never notified in writing this benefit would be cancelled - this is the least they could have done and if I remember correctly this is required by law? (I found out 19 Jan when trying to access PF

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Replies (1)
Discovery Vitality & Vitality Mall
Discovery Vitality & Vitality Mall's reply05 Feb 2015, 13:11
Official
Hello Service review,

Thank you for your post.

Please be advised there are months after you gave birth that that you had the opportunity to increase your gym visits.

Furthermore, please be advised that we have sent pro-active notification on a few occasions to notify you that your membership stands to be cancelled should the minimum requirement not be met.

Regards
Sipho Mathe
Discovery Vitality