Pay for Vitality after cansellation

We moved to a small town and cancelled Vitality via phone, because we could not make use of the movie-cards or the Gym-benefits. I went to Cape Town one day, checked if the movie cards worked, it didn't, so I knew it was definitely cancelled. My husband handles the medical aid stuff, he never checked and more than 2 years later discovered that he was paying monthly for Vitality all along. I made NUMEROUS calls, had to tell my story to several consultants. No one is willing to help. Kyle Naiker was going to investigate it, he sent a mail that he will come back to me... 2 months later I phoned and struggled a whole day to get hold of him. Another month later now.... Hope SOMEONE can resolve this matter!!!!<br>