Pathetic/Dont Care attitude of Vitality

Bought myself a Huawei band and linked it with the Discovery app. 2 days I did over 10000 steps and the band did not give me the 1000 vitality points. I have DMed and tweeted Vitality numerous, but eventhough they are very active on twitter, uploading photos etc, they couldnt be bothered resolving my points or even responding, showing a clear lack of any concern for their clients