Pathetic telephone system and Vitality System errors

The automated phone system is absolutely awful. Firstly it does not give you the option to return to a previous option if you mistakenly choose an option that does not give the answer you want. Sometimes it takes you into an internal telephone system called Audex from which there is no return. However, if by some miracle you do actually manage to get to a point where you are able to speak to a consultant that also takes 5 tries because you get cut off so often. My initial query was based on points that were not being received but according to the help desk person, the online points tracker is not working properly meaning that you may have max'd out the number of points you can earn but you are completely unaware of this. So for weeks you think you are exercising and adding to the points you need, only to find out that on the 15th of December you are 160 points short of retaining Diamond status because you max'd out the points you could get 6 weeks back despite the app and their website not saying that.

Once again a complete failure by Discovery