Pathetic service with rude employees

I added my wife on my medical aid which automatically added her on my vitality last year in April,my vitality status was diamond and us always been for the longest time. My wife got pregnant in June and she had a difficult pregnancy with lot of Dr and hospital visits. And also she is someone who never used to exercise ,I then learned in January 2026 that my status was changed because she never reached her points target which unbelievable for someone who was pregnant and never active. I queried the status change with vitality and I spoke to some lady was rude and clients out her job. Faye that call I rated her very low because I knew someone will call me to find out,they did call me and I explained my situation,I was then advise to get a letter from my wife’s Dr confirming that she had a difficult pregnancy,I did that and last week Thursday I followed up with their walk in center in Sandton. They couldn’t help and had promised to get someone to call me to reinstate my status back to what it was last year. Till now nothing has been done