Pathetic service not willing to assist, help and compromise for member

Good day, my details: LJ Terblanche ID ***, Vitality ***. I have 1280 still to redeem to keep my vitality status being the diamond tier. Now, keeping in mind that it's very difficult times, financially being in a pandemic you would think Vitality would have the state of mind to think of how they can get members to earn their points more easily. No, in fact, they are useless in this regard. I've tried to have a manger contact me in this regard, but to no avail. Now, I recognize and am thankful for the additional points awarded from last year, but now you want me to go see a dietician for an extra 1000 points, which I DO NOT HAVE MONEY FOR!!! Or buy healthy foods, which I do, but you can only buy so much as we have to be very strict with our budget. WHY WHY WHY, can't our fitness cap not be made bigger in this time as that is more easier to achieve and it does not cost you loads of me, answer me this? This is really ridiculous taking into consideration the size of your company and how many people actually contributes via medical aid, life insurance etc. It's actually a great program, but it not being managed as it should and you are not thinking of your members at all! I'm so fed up and disappointed with the service one receives. I've been a member since 2009 and really thinking of just cancelling my benefit all together because honestly, you guys are **** at this stage. Why can you not compromise a bit and make it easier for your members? Why can't a manager phone me? I'm very disappointed and it's just not worth it to me anymore. You guys SUCK!