Pathetic Service - No Answer After 25 minutes

02Feb16 12h35<br> Was directed to Discovery Vitality site. Was placed in the hold queue for now going on 26 minutes and still counting. How downright pathetic if you make your Client (the people that keep you in business) for this long. This message is being written while being on hold.<br> <br> The queue messages alternate between (1) and (2) below.<br> 1. We apologise for the delay and would like to ask you to please continue to wait. One of your skilled consultants will take your call shortly.<br> <br> 2. One of our skilled consultants will shortly be available to assist you. We would really appreciate it if you continue to wait.<br> <br> I even had time to write these down while waiting to be answered. How pathetic does your customer service need to be that the Client has time to write down these messages while waiting to be answered.<br> <br> Eventually on 30 minutes, a Tholang Madika picked up the call. When explained the waiting time to him he replies - ooh ook - like he was high on something or his attention was elsewhere. He could not even understand when I asked to speak to his supervisor. He said his supervisor was Alqueda Lillienfeldt but he put me onto some other person.<br> <br> Is this Discovery Vitality service?