Pathetic service & no accountability

After several back and forth arguments with Discovery Vitality in March to have this issue resolved, still no resolution. I was assured telephonically after this matter was escalated that all my benefits have been reinstated and were back to normal. And in fact the vitality was back on my profile and I was so sure that this nightmare was over. Then on the 1st I get debited R1160 by VA. Called VA and they informed me that the instruction was sent through by Vitality to cancel my membership. Now I went back again to Vitality, and guess what- no one seems to want to take any accountability and rectify this mess. I am so disgusted and infuriated by this. I am now back to square one where by I have to provide all sorts of things, yet I was told all the calls were recorded when all of this was resolved in March. I am besides myself with this company and I am ready to go to social media now. I am left with no choice at this point seeing as no one seems to care enough to get to the bottom of this.