Pathetic service from Vitality facebook team

The post below was written on the Vitality facebook page on 28 April. Almost a month since the post was written, I have yet to hear from someone. <br> <br> *** - I have been waiting 50 days (!) for a response to my Healthy Care query. Should I give you another 50 days maybe?<br> I ordered a new Healthy Gear care in early February and got 3 cards delivered, which were sent between 23 Feb and 24 Feb, but hey, I'm not complaining.<br> Same day that I ordered my Healthy Gear card (by phone), I also ordered a new medical aid card after I lost mine. Two months later, I am still waiting to receive my medical aid card. <br> I have not received my Healthy Gear cash back for purchases made in March. I am sure the cash back value was more than the minimum required for payments to be made. I have not received my Teal Vitality cash back. I've only received one Healthy Care cash back this year. I don't know for which period that was for as we are not able to check online. So actually, I would not know whether or not I was being paid the correct amount for the Healthy Gear, Healthy Care, and Team Vitality cash backs. What's the reason that we are not able to check for this online? What a joke yo