Pathetic Service from Vitality

<p>I have moved banks 4 months ago and Discovery was one of the institutions which did not allow the bank to switch the debit order on my behalf. Anyway, I called the Discovery Vitality administration office in order to update my account details. I was told that I can easily switch online, which I immediately did. To my suprise, at the end of the month, my debit order was not updated which was quite frustrating. I called them back, and an assistant helped me update my details telephonically confirming that the details have now been updated. I made it quite clear that Vitality is now the only debit order remaining and I would like to close my previous bank account off. Again, to my suprise, the debit order was not updated. I called AGAIN, this time Vitality promised me that it is reflecting on their side that the new banking details will definiately be triggered for that particular month (June 2016) and also confirmed with the Discovery Health department that my debit order details have been updated. All I asked for was that the Vitality portion of the debit order be switched, simple enough one would think right? On the 1st of July yet AGAIN the debit order was not updated. I cannot keep this bank account open for 1 single debit order. I am thinking of cancelling Vitality and rather moving to Liberty as I am told their service and benifts are better than Vitality. I would not recommend anyone to join Vitality and if you have and are thinkning of switching bank accounts, rather throw them out with your previous bank, it is simpler, cheaper and less frustrating!! Really expected more. I would like Vitality to re-emburse me for my banking fees!! Please respond!</p>