Pathetic Service Delivery from Discovery: A sign of arrogance?

I have been suffering with this issue since past year, but no one seem to be interested in resolving this matter for me, I am forced to write this and if in my capacity I would like to name and shame discovery on every rating platform.

It appears to be the case when organization becomes so big that they start acting ******** about their customers. I feel like harassed now.

Here is the situation : I am the main member with discovery and have three dependents on my profile, my wife and two kids. Last year I noticed that despite health checks and following the vitality requirements, I am still not receiving the required discount for healthy gear, I should have received 30% but was only receiving 15%. I enquired discovery about this, and they found out they linked my wife's health checkup with her old profile which was from here life insurance (which was already closed years ago). I then obviously requested to link to the correct profile and since then, the 2022 passed, 2023 came, now in March and discovery still not able to solve this.

It is not only the healthy gear discount but every single discount they are offering including the Gym benefit of 75% also affected. Due to their technical mistake, I am at the suffering end even after endless calls and follow ups but Discovery's so amazing tech team are not able to resolve this.

Each time I phone, I get same repeated answer that they will come back to me and it is just goes on. I just finished a call with Discovery, and I feel like I have reached my patience level.

When it comes to collecting the premiums they make no mistakes but when it comes to solving an issue which is clearly at their end, they keep harassing people like this.

I do not know whether I will get any advantage out of this review but the only message I want to give to them that their empire has been built because of customers and today or tomorrow, if they continue to act in such ******** and irresponsible manner, they will definitely see its impact one day.