pathetic service

Pathetic customer service from Vitality. I phoned the call center on Friday morning and was told I will be contacted before lunch on that day. The agent took my queries and to provide feedback. No call received for the day. I sent an email on Friday, received a reply acknowledging my email with reference number stating someone will contact me as yet no call received. On Monday afternoon approx 17:15, I called and the agent was transferring me to the the team leader but call got cut. Then I called again and the lady who answered was rude and reused to give her name when I asked or it again so I could writ it down. She cut call. I had no call from Vitality. Very upset with the service. Vitality needs to employ people who have customer ethics.