Pathetic service and not helpful at all

I contacted Discovery in connection with cancelling my vitality, I had not followed my vitality status or used the benefits for anything. On talking to the operator the asked me confirmation questions ex. when did you register for your vitality, How should I remember this it was many year back and my vitality status I didn't even have a user name on Discovery website. After being told 3 I should go get my info of the internet, I explained that is why I am phoning Discovery I don't my info and do not have access to the internet all the time, after that I was approached with a attitude of that is my problem and I should go sort it out. I then proceeded to asked to talk to the manager, they refused at first, but eventually put me through to Masepo how you could make her a manager is beyond me. After explaining my situation to her. I got the same blunt response of \go get it of the internet". I then struggled to get the Discovery info for 3 days. After a 15 min wait this morning and dreading the unprofessional service I will have to deal with phoning Vitality I was waiting for 17 min without a operator answer. It was a really bad experience. <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Vitality &amp"