Pathetic service & an absolute inability to see things from a customer's perspective

<p>I signed up for Vitality Fit in March 2015, and bought a Crossfit membership package from the Discovery website on the same day. There were no options on the website at the time, other than the month to month package, which I bought.</p> <p> </p> <p>I received my cash back in April 2015, and have subsequently not received anything. I have my membership payment debited from my account every month, but didn't realise that I wasn't getting the cash back too. In May this year, I queried this with Discovery, as I couldn't understand why I hadn't received my money.</p> <p> </p> <p>After numerous conversations and emails with Discovery over the last month. I am still no closer to getting an acceptable response. From what I can figure out, it seems that the month-to-month package doesn't automatically renew every month. The website is now different, and clearly indicates multiple options to sign up - but I would like a response about the last year of cash back that I should have received.</p> <p> </p> <p>Nowehere in my email from Discovery does it say that I will have to sign up manually every month. My payment came out of my account every month - how would I know whether it was Discovery or my Crossfit Affiliate taking the money? I assumed it was Discovery. </p> <p> </p> <p>I spoke to someone last week who said that they'd get back to me. No feedback has been received since.</p> <p> </p>