Pathetic service

I am so sick and tired of writing compliants to Discovery Vitality about this issue. My issue still hasn't been resolved as I was promised by them. I was told that by the 1st April my status will be back to silver and all my points accumulated will be reinstated. And now, my weekly activities have not been updated since the 1st of April. I have not been getting my vitality miles and points till this day. I have sent several messages on their facebook page, still no joy. Why Continue with this program if you can't keep up and deliver? Khanyi Khanyile *** 080